Most arrangements require at least 2–3 days of preparation time. Larger, highly customized, and holiday orders may require additional notice.

Same-day service is not guaranteed. Availability depends on the requested product, flowers, gift items, preparation requirements, and existing order schedule.

Yes. Depending on the product, customization may include preferred colors, occasion, personalization text, card message, presentation style, food preferences, or general candy preferences.

Exact products, flower varieties, brands, shades, and decorations depend on availability.

Inspiration photos may be submitted through the Custom Orders page as a general design reference.

An exact copy cannot be guaranteed because flowers, containers, decorations, gift products, and other materials vary by availability. Infinity Flowers will confirm what can reasonably be created before accepting the order.

Prices shown for standard products include the contents and customization described on that product page.

Additional charges may apply for:

• Larger sizes

• Specialty flowers or products

• Extensive personalization

• Add-ons

• Delivery outside the free-delivery area

• Holiday or high-demand requests

Any additional charges will be confirmed before the order is accepted.

Free pickup is available by confirmed appointment in the El Dorado area in ZIP code 79938.

The exact pickup location and available time will be provided after the order is confirmed. Customers should not arrive without a confirmed appointment.

Delivery is available throughout El Paso.

Free local delivery is currently available within the El Dorado area of ZIP code 79938. Delivery charges for other areas depend on the destination, distance, order size, and handling requirements.

Website orders will be paid through the available online checkout options.

Depending on the order and payment arrangement, Infinity Flowers may also accept:

• Credit or debit card

• Apple Pay

• Cash

• Square

• Cash App

• Zelle

Do not send payment for a custom request until the final details and total have been confirmed.

Product photographs represent the intended size, presentation, and overall style.

Exact flowers, greenery, containers, food products, brands, candy, beauty products, wrapping materials, and decorations may vary. Appropriate substitutions may be made while preserving the arrangement’s overall style and value.

Contact Infinity Flowers as soon as possible when requesting a cancellation or change.

Approval depends on whether flowers, food, gifts, personalized materials, or other supplies have already been purchased or prepared. Customized and perishable orders may not qualify for a full refund after preparation begins.

The complete terms will appear on the Policies page and during checkout.

Refund eligibility depends on the circumstances and the stage of preparation.

Because many arrangements contain customized, perishable, or specially purchased products, a change of preference after completion does not automatically qualify for a refund.

Report a significant problem promptly and provide photographs when applicable so the order can be reviewed.

The purchaser must provide all food allergies, dietary restrictions, and ingredients or items that must be avoided.

The purchaser must also confirm that all relevant information has been provided. Allergen-free preparation cannot be guaranteed, and product packaging and ingredient information should be reviewed before consumption.

No. Beauty and self-care products are selected as-is based on availability.

Infinity Flowers does not accommodate product allergies, ingredient sensitivities, specific brands, shades, scents, or product requests for these arrangements. The purchaser and recipient must review all product labels, ingredients, warnings, and manufacturer instructions before use.

No. A custom request is not confirmed when the form is submitted.

Infinity Flowers must first review:

• Requested date

• Product type

• Budget

• Customization

• Product availability

• Pickup or delivery

• Final price

The order is accepted only after the details and payment instructions are confirmed.