An online order is confirmed after checkout is completed and payment is accepted.

A custom-order request is not confirmed when the request form is submitted. Infinity Flowers must first confirm the requested date, product availability, customization, pickup or delivery details, final price, and payment instructions.

Do not send payment for a custom request until Infinity Flowers confirms the request and total.

Most arrangements require at least 2–3 days of preparation time.

Larger arrangements, specialty products, detailed personalization, and holiday orders may require additional notice. Availability is not guaranteed until the order has been confirmed.

Flowers, greenery, food products, gift items, containers, wrapping materials, decorations, brands, colors, and exact shades depend on current availability.

When a listed item is unavailable, Infinity Flowers may use an appropriate substitute while preserving the arrangement’s:

• General style

• Color direction

• Size

• Purpose

• Overall value

Product photographs represent the intended presentation and approximate scale. An exact copy is not guaranteed.

Infinity Flowers will contact the purchaser before making a substitution that materially changes the order’s primary design or purpose.

Custom orders are prepared according to the information approved by the purchaser.

The purchaser is responsible for reviewing:

• Recipient name

• Requested date

• Personalization text

• Card message

• Preferred colors

• Product details

• Pickup or delivery information

• Allergy and dietary information when food is included

Changes requested after approval may require additional payment, additional preparation time, or may not be possible once materials have been purchased or preparation has begun.

Inspiration photographs are treated as general design references. Exact duplication is not guaranteed.

Contact Infinity Flowers as soon as possible to request a cancellation or change.

Recommended cancellation terms

• Orders canceled before materials are purchased or preparation begins may qualify for a full refund.

• Once flowers, food, personalized materials, specialty products, or other order-specific supplies have been purchased, those costs are non-refundable.

• Orders canceled within 24 hours of the confirmed pickup or delivery date may be non-refundable.

• Completed orders and orders already out for delivery are non-refundable.

• Approved changes may require an additional charge.

Refund eligibility will be determined according to the preparation completed and the non-recoverable costs already incurred.

Because arrangements may include fresh flowers, food, personalized materials, and specially purchased products, refunds are not provided solely because of a change of preference.

Report a significant problem on the day of pickup or delivery and provide:

• Order number or purchaser name

• Description of the concern

• Clear photographs of the complete arrangement

• Photographs of any damaged or incorrect item

Infinity Flowers will review the issue and determine an appropriate remedy, which may include correction, replacement, partial refund, or full refund depending on the circumstances.

Refunds generally do not apply to:

• Approved substitutions

• Natural differences in flowers or colors

• Incorrect information supplied by the purchaser

• Recipient unavailability

• Unattended delivery authorized by the purchaser

• Damage occurring after pickup or successful delivery

• Failure to follow flower-care, food-handling, or product instructions

Free pickup is available by confirmed appointment in the El Dorado area in ZIP code 79938.

The exact pickup location and available time will be provided after the order is confirmed.

Customers must:

• Wait for pickup confirmation

• Arrive during the confirmed pickup window

• Verify the recipient name and personalization before leaving

• Transport flowers, food, and gifts carefully

Infinity Flowers is not responsible for damage caused after an order has been collected.

Delivery is available in El Paso based on availability.

Free delivery is currently available within ZIP code 79938. Fees for other areas depend on the destination, distance, order size, and handling requirements.

Delivery times are approximate unless a specific time has been expressly confirmed. Traffic, weather, access restrictions, recipient availability, and other conditions may affect delivery timing.

The purchaser must provide:

• Recipient’s complete name

• Accurate address

• Apartment, suite, gate, or access instructions

• Working recipient phone number

• Requested delivery date

• Relevant timing restrictions

Infinity Flowers is not responsible for delays or failed delivery caused by incorrect or incomplete information.

When the recipient cannot be reached or the destination cannot be accessed, Infinity Flowers will attempt to contact the purchaser.

The order may be:

• Returned for purchaser pickup

• Left with an authorized person

• Left at the location when the purchaser expressly authorizes unattended delivery

• Scheduled for redelivery for an additional fee

Flowers, food, and temperature-sensitive products will not be left unattended unless authorized by the purchaser and the location appears reasonably safe.

When unattended delivery is authorized, responsibility for the order transfers after it is delivered to the authorized location.

The purchaser must provide all food allergies, dietary restrictions, and ingredients or items that must be avoided.

For food-containing orders, the purchaser must confirm that all relevant allergy and dietary information has been provided.

Allergen-free preparation cannot be guaranteed. Food products may contain or come into contact with major allergens, including:

• Milk

• Eggs

• Fish

• Crustacean shellfish

• Tree nuts

• Peanuts

• Wheat

• Soy

• Sesame

The purchaser and recipient must review product packaging, ingredient information, and allergen disclosures before consumption.

Infinity Flowers may decline an order when the requested allergy accommodation cannot be handled with reasonable confidence.

Beauty and self-care products are selected as-is based on availability.

Infinity Flowers does not accommodate:

• Product allergies

• Ingredient sensitivities

• Specific brands

• Exact shades

• Specific scents

• Requests for particular beauty products

The purchaser and recipient must review each product’s packaging, ingredients, warnings, expiration information, and manufacturer instructions before use.

Holiday ordering deadlines, preparation requirements, product availability, delivery availability, and cancellation terms may differ from standard orders.

During high-demand periods:

• Product selections may be limited

• Substitutions may be more frequent

• Exact delivery times may not be available

• Orders may close before the holiday

• Changes or cancellations may not be possible after materials are purchased

Holiday-specific terms will be displayed when applicable.

For longer flower life:

• Keep flowers away from direct sunlight and heat

• Place arrangements in a cool indoor location

• Keep vase water clean and adequately filled

• Remove damaged foliage when needed

• Keep flowers away from pets and small children

• Follow any care instructions provided with the arrangement

Flower life varies by variety, condition, environment, and care. A specific lifespan is not guaranteed.

Infinity Flowers may collect information submitted through the website, including:

• Customer name

• Phone number

• Email address

• Recipient and delivery information

• Order details

• Customization requests

• Allergy and dietary information

• Form messages

• Payment and transaction records

This information is used to:

• Respond to inquiries

• Prepare and fulfill orders

• Process pickup and delivery

• Communicate about an order

• Maintain business and transaction records

• Prevent misuse or fraud

• Improve website and customer service operations

Infinity Flowers does not sell customer information.

Payment information should be entered only through the approved checkout or payment provider, not through general contact forms.

Information may be processed or stored by service providers used to operate the website, payments, email, forms, and order management.

Customer information will be retained only as reasonably needed for order administration, business records, dispute handling, security, and applicable legal requirements.

Website content, product descriptions, photographs, prices, and availability may be updated.

Prices shown apply only to the contents and customization stated on the applicable product page. Additional products, larger sizes, specialty requests, extensive personalization, and delivery fees may increase the total.

Infinity Flowers may decline or cancel an order that:

• Cannot be completed safely or reliably

• Contains unavailable requirements

• Includes incomplete or inaccurate information

• Cannot be fulfilled by the requested date

• Is affected by payment or suspected-fraud issues

When Infinity Flowers cancels an accepted order that has not been fulfilled, any applicable payment collected for the unfulfilled portion will be refunded.